Customer service skills can increase your value to your company and advance your career at the same time.
Customer Service Training: Essential Elements of Exceptional Customer Service Overview
This one-day workshop is for any employee who deals with the public. It covers such topics as telephone based customer service, telephone etiquette, dealing with difficult customers, and assertive problem solving.
What participants will learn:
At the conclusion of this workshop, participants will:
* Recognize that service delivery is an “individual response value.”
* Understand how your own behavior impacts on the behaviour of others.
* Develop more confidence and skill as a problem-solver
* Communicate more assertively and effectively
* Learn some ways to make customer service a team approach.
What we will cover:
* Why Worry About Customer Service?
* Service Beliefs
* Who Are the Customers?
* Meeting Expectations
* Setting Targets and Standards
* Setting Goals
* Telephone Techniques
* Listening Techniques
* Techniques for Handling People
* Dealing with Difficult People
* Steps to Problem-Solving
* Resolving Conflict
* Team Effort
* Stress/Acting Assertively
Formats Available:
1. Public Workshop
2. Public Webshop
3. Self-Paced Course
Included with your workshop:
1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A certificate of completion
4. A 10% discount voucher off your next business training course
Upcoming workshops/webshops:
* Length: One day (up to eight hours)
* Date: TBA
Onsite Delivery
We also offer on-site delivery for organizations in the southeast who would prefer to have a Senior Facilitator deliver the training. Download our planner and contact us for a complimentary initial consultation.
If you are not satisfied with your workshop, we will provide you with a coupon to attend another seminar of equal or lesser value.
