This one-day workshop sorts through a myriad of information and brings you the basics you need to develop a customer relationship management program.

Customer Relationship Management 101 Overview

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires an individual to analyze technical and complicated systems.

This one-day workshop sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

What participants will gain:

At the conclusion of this workshop, trainees should feel more comfortable in the following areas:

* Understanding of the benefits of CRM on a company’s bottom line
* Analyzing the different components of a CRM plan
* Developing a checklist for readiness and success in CRM
* Develop an understanding of how CRM creates value 

What we will cover:

* What CRM is and who it serves
* Checklist for success
* Requirement driven product selection
* Considerations in tool selection
* Strategies for customer retention
* Building the future
* Homegrown vs. the application service provider
* The development team
* Evaluating and reviewing your program

Formats Available:

1. Public Workshop
2. Public Webshop
3. Self-Paced Course

Included with your workshop:

1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A framed certificate of completion
4. A 10% discount voucher off your next business training course

Upcoming workshops/webshops:

* Length: One day (up to eight hours) 
* Date: TBA

Onsite Delivery

We also offer on-site delivery for organizations inthe southeast who would prefer to have a Senior Facilitator deliver the training. Download our planner and contact us for a complimentary initial consultation.

If you are not satisfied with your workshop, we will provide you with a coupon to attend another seminar of equal or lesser value.