The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization.
Creating a Customer-Focused Culture Overview
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This one-day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service agent.
Consider this workshop as a “re-energizing time" to build and expand from where you are now.
What participants will learn:
At the conclusion of this workshop, participants will:
* Identify ways to create an atmosphere of excellence
* Develop a culture that will motivate employees to meet customer needs
* Recognize who the customers are and what they are looking for
* Learn what kind of leader they are and how to play on those strengths
* Develop a service management system
What we will cover:
* Who our customers are and what they expect
* Sustaining an individual level of engagement
* Communication skills
* Appropriate sharing
* Self-image & first impressions
* Effective leadership
* Situational leadership
* Developing your leadership style
* Managing employee engagement
* Communication skills
* Developing a Service Management System
Formats Available:
1. Public Workshop
2. Public Webshop
3. Self-Paced Course
Included with your workshop:
1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A framed certificate of completion
4. A 10% discount voucher off your next business training course
Upcoming workshops/webshops:
* Length: One day (up to eight hours)
* Date: TBA
Are you unsure if you should register for this course? Take our Creating a Customer Focused Culture Self-Test
Onsite Delivery
We also offer on-site delivery for organizations in the Carolinas who would prefer to have a Senior Facilitator deliver the training. Download our planner and contact us for a complimentary initial consultation.
If you are not satisfied with your workshop, we will provide you with a coupon to attend another seminar of equal or lesser value.
