As long as people are individuals, there will be the potential for conflict.

I'm Right. You're Wrong! Managing Conflict in the Workplace Overview

All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal.

Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict.

This two-day workshop is designed to help you identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach a win win conclusion.

What participants will gain:

At the conclusion of this workshop, participants will:

* Understand what conflict is and how it can escalate
* Be able to recognize the five most common conflict resolution styles
* Increase positive information flow
* Develop effective techniques for intervention strategies
* Strengthen staff trust and morale
* Become more confident in your ability to manage conflict

What we will cover:

* The Positives and Negatives of Conflict
* Types of Conflict
* The Johari Window
* The Five Stages of Conflict
* Your Conflict Resolution Style
* The Communication Funnel
* Questioning and Listening Skills
* Seven Steps to Ironing Things Out
* Facilitation Skills
* Setting Norms
* Making an Intervention

Formats Available:

1. Public Workshop
2. Public Webshop
3. Self-Paced Course

Included with your workshop:

1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A framed certificate of completion
4. A 10% discount voucher off your next business training course

Upcoming workshops/webshops:

* Length: Two day (up to sixteen hours) 
* Date: TBA

Are you unsure if you should register for this course? Take our Getting Along in the Workplace Self-Test

Onsite Delivery

We also offer on-site delivery for organizations in the Carolinas who would prefer to have a Senior Facilitator deliver the training. Download our planner and contact us for a complimentary initial consultation.

If you are not satisfied with your workshop, we will provide you with a coupon to attend another seminar of equal or lesser value.