People can face almost any problem except the problem of difficult people.

Here Comes Negative Nancy: Coping with Difficult People at Work Overview

It has been said that people can face almost any problem except the problem of difficult people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives.

This one-day conflict management workshop will help participants identify some of the ways they may be contributing to these problems and will give them some strategies they can adopt at work and in their personal lives as well.

What participants will learn:

At the conclusion of this workshop, participants will be expected to:

* Recognize how their own attitudes and actions impact on others
* Find new and effective techniques for managing negative emotions
* Develop coping strategies for dealing with difficult people
* Identify those times when they have the right to walk away

What we will cover:

* Interactions with others
* Reciprocal relationships
* Anthony Robbins’ Agreement Frame
* Dealing with change
* The five-step process
* Managing your anger
* Managing other people’s anger
* Why don’t people do what they are supposed to?
* Causes of difficult behavior
* De-stress options

Formats Available:

1. Public Workshop
2. Public Webshop
3. Self-Paced Course

Included with your workshop:

1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A framed certificate of completion
4. A 10% discount voucher off your next training course

Upcoming workshops/webshops:

* Length: One day (up to eight hours) 
* Date: TBA

Are you unsure if you should register for this course? Take our Coping with Difficult People Self-Test

Onsite Delivery

We also offer on-site delivery for organizations in the Carolinas that would prefer to have a Senior Facilitator deliver the training. Download our planner and contact us for a complimentary initial consultation.

If you are not satisfied with your workshop, we will provide you with a coupon to attend another seminar of equal or lesser value.