Examine your attitudes about customer service.

Becoming A Customer Service Star Overview

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. Executives, managers, and employees all have different, pre-conceived ideas of what constitutes great customer service. And since each person, with his or her personal values and ideas, impacts the customer, the need to change behaviors associated with customer service must begin with the individual.

With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

What participants will learn:

At the conclusion of this two hour, participants should feel more comfortable in the following areas:

  * Creating a profile of individual customer service strengths and weaknesses
  * Recognizing the opportunities to improve customer service and retention
  * Identifying an individual action plan

Included with your workshop:

1. Instruction by a fun and knowledgeable trainer
2. A participant guide or objective assessment

Formats Available:

1. Live Public Workshop
2. One-on-One Session